Privacy policy

The short version

• Sermon audio is processed in Sydney, Australia, and is never used to train AI.
• We don't sell or share your information for marketing.
• People listening to a translation don't need to give us their name or email.

What we collect

• Account details: your name, email, church name, and the settings you choose (languages, your church's word list).
• Service content: the audio from your service while translation is running, the text it turns into, and the translations.
• Listener information: which language a listener chose and how long they were connected, so we can show you how many people used each language. We don't ask listeners who they are.
• Messages you send us through the contact form or by email.
• Website use: standard technical information (such as browser type and pages visited) through analytics tools, to help us improve the site.
• Payment details: handled by Stripe. We never see or store your full card number.

How sermon audio is handled

While translation is running, audio is sent securely to Microsoft Azure in its Australia East region (Sydney), where it is turned into text, translated, and turned into spoken voice. Microsoft does not use this data to train its AI models. We keep the text and translations so you can download transcripts. We don't keep a recording of the audio itself.

Where your information is stored

Account information is stored with Supabase in Sydney, Australia. Payments are processed by Stripe. Email is sent through our email provider. These companies only use your information to provide their service to us.

How long we keep it

We keep your account information while your account is open. You can delete transcripts at any time from your dashboard. If you close your account, we delete your church's data within 90 days, except where the law requires us to keep records (for example, invoices).

Your choices

You can ask to see, correct or delete the information we hold about you. Email hello@churchtranslation.com.au. If you're not happy with how we've handled your information, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

If we make an important change, we'll update the date above and let account holders know by email.